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The Rise of AI and Refocus on Engagement

Writer's picture: Damian BurgessDamian Burgess

February brought a wave of innovation that had everyone in marketing buzzing – especially with big tech’s moves in AI. This month, it seemed like conversational AI went from novelty to mainstay overnight. Google led the charge by unveiling its own AI chatbot, Bard, marking the company’s answer to the ChatGPT craze. Bard, powered by Google’s LaMDA language model, was touted as a tool to combine “the breadth of the world’s knowledge” with creative, conversational responses. The backdrop: OpenAI’s ChatGPT had exploded in popularity since late 2022, reaching millions of users and prompting Microsoft to invest heavily. In fact, just days earlier, Microsoft announced a new AI-enhanced Bing search that could chat with users in natural language​.



Of course, OpenAI didn’t sit still either. They launched ChatGPT Plus, a $20/month premium plan, to monetize their creation’s massive demand. Subscribers got faster responses and priority access, ensuring they could use ChatGPT even during peak times. This “freemium” shift confirmed that AI was becoming a regular business tool. In marketing meetings everywhere, people were testing ChatGPT’s ability to draft social captions, blog outlines, even code snippets. The learning curve was steep but thrilling. From my perspective as a digital strategist, February was a month of AI experimentation – I hosted team workshops on using ChatGPT for brainstorming and encouraged clients to consider how AI might streamline their workflows (while also cautioning that AI isn’t a magic bullet or a replacement for human creativity).


Beyond the AI headlines, social media trends in February 2023 showed platforms doubling down on features to keep users engaged. YouTube, for instance, rolled out new analytics for Shorts (its TikTok-style videos) and even allowed creators to choose custom thumbnails for Shorts. This gave marketers better insight into short-form video performance and more control over branding those clips. It was a timely enhancement – short videos were (and still are) a hot ticket for reaching audiences with bite-sized content. Over on Twitter, the company introduced “Search Keywords Ads,” a new ad option letting advertisers target people searching specific keywords on Twitter. This opened a fresh avenue for social advertising, essentially combining search intent with social context. A savvy move, considering brands could now catch users actively looking for discussions or news on a topic and serve them relevant promoted tweets.


Not to be outdone, LinkedIn unveiled an impressive suite of seven new features aimed at improving video accessibility and job search tools. More inclusive closed-captioning and translation options for videos meant marketers could reach broader audiences (and comply with accessibility best practices). For job-seekers and recruiters, LinkedIn’s tweaks promised more refined matches and easier ways to share content. The message across social networks was clear: enhance user experience and encourage more content sharing. Even Instagram’s head announced the platform would refocus on photos (its original cornerstone) after a period of pushing Reels, signaling to creators that traditional Instagram photography still mattered in 2023. Businesses took note – a diversified content strategy (mixing photos, videos, text posts) would yield the best engagement.


Website owners had their own updates to follow in February. Google Ads made a small but welcome change by altering the “remove redundant keywords” recommendation to be less aggressive. Many advertisers had been wary of that auto-suggestion in Google Ads which sometimes incorrectly flagged useful keywords as redundant. The tweak meant more sensible optimization tips and fewer fears of losing important keywords. And for those running Performance Maxcampaigns (Google’s AI-driven advertising campaigns across YouTube, Display, Search, etc.), Google introduced a New Experiments tool. Finally, advertisers could A/B test changes in Performance Max – a huge help in understanding how tweaks to assets or targeting might uplift conversion results. This was Google acknowledging that while automation is great, marketers still need ways to validate and trust the AI’s decisions through testing. I immediately started using this feature for my clients’ campaigns, setting up experiments to see how new image creatives or different audience signals impacted leads.


In the midst of these tech shifts, one somewhat nostalgic update arrived: Microsoft officially retired Internet Explorer in favor of Edge, fully in February’s news cycle. An era on the web closed (cue a few IT managers cheering and a few legacy web apps groaning). For web designers and developers, it meant one less browser to worry about in compatibility testing. We could more uniformly use modern CSS and JavaScript without accommodating IE’s quirks – a hidden win for smoother, more consistent website design across the board.

Throughout February, the tone in the industry was professional excitement with a playful, exploratory edge. Everyone from big brands to small businesses was trying new tools – whether that was chatting with Bard’s beta, tweaking a LinkedIn video, or running a YouTube Shorts campaign. As a digital marketing expert, I leaned into this moment: hosting Q&A sessions about AI usage, encouraging clients to pilot a short-form video series, and brainstorming creative ways to use LinkedIn’s new features to showcase thought leadership. My role was part educator (demystifying these updates) and part cheerleader (helping teams not to fear the changes but to have fun with them). We crafted content calendars that balanced staple content with experimental posts – for example, an insurance client posted an Instagram photo carousel (classic engagement) one week, then a TikTok-style explainer video the next. The result? A noticeable uptick in engagement, and more importantly, a fresh energy in their marketing team now that they were trying new things.


By month’s end, the evolving nature of digital marketing was on full display. AI was integrating into search and content creation; social platforms were refining themselves to be more engaging and user-friendly. It was a reminder that staying current isn’t optional – it’s necessary. But with the right partner guiding you, it’s also invigorating. My team and I were proud to help businesses of all sizes navigate February’s trends, ensuring they weren’t just keeping up, but actually setting themselves apart with timely, creative strategies.

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